Return & Refund Policy

Last updated: June 23, 2026

Our Policy

All Lumari products are printed on demand and made to order specifically for you. Because of this, we do not accept returns or exchanges for the following reasons:

Wrong size selected
Change of mind
Color preference

We encourage you to review the size guide on each product page before ordering. If you have any questions, email us before purchasing — we're happy to help you pick the right size or style.

Defective or Incorrect Items

If your order arrives in any of the following conditions, we will replace it or issue a full refund — no return shipping required:

Item is damaged or defective
Significant print quality issue (fading, misprint, blurring)
Wrong item received

How to submit a claim:

Email lifelumari@gmail.com within 30 days of delivery
Include your order number and a clear photo of the issue
We'll review and respond within 1–2 business days with a resolution

Lost Packages

If your package hasn't arrived within the estimated delivery window, contact us within 30 days of the estimated delivery date and we will investigate with the carrier and make it right.

Lumari is not responsible for packages that are marked as delivered by the carrier but reported missing. In those cases, we recommend filing a claim directly with the shipping carrier.